How to perform the full valuation process in the real estate field?

You can simply ask a few dozen people about a service or you may like to spread wider and carry out a small scale survey. Harness staff support to provide information about standards and procedures, to liaise with the housing organisation and (optionally) give advice and guidance to the auditors as well as providing assistance with preparing an interview questionnaire. It can be very easy to produce a questionnaire that actually doesn’t in the end tell you what you wanted to know in the beginning! Devising a questionnaire can be more complex than you at first thought.

Make sure you understand some of the basic principles of questionnaire design, such as not asking ambiguous questions or wrapping two questions into one as well as avoiding leading questions Make sure you understand some of the basic principles of questionnaire design, such as not asking  real property valuation ambiguous questions or wrapping two questions into one as well as avoiding leading questions If you decide to go down this route then it would be worth enlisting the support of staff who have access to it.

Most probably you will only be carrying out a small questionnaire and you will be able to work through it without such resources. All project partners used work shadowing at some point. Shadowing involves following in the footsteps of staff in the course of their regular duties, to understand how things work in practice, and to identify the issues, difficulties and opportunities for improvement. Auditors at Wrekin followed a repair through from initial reporting to post inspection, including looking at paper and computer work, which involves a certain amount of work shadowing. This included talking to tenants to assess satisfaction.

The best way of making changes is to have people on your side, so you need make sure that your report is presented in a positive way – even though there may be things that you are not too happy with. The best way of making changes is to have people on your side, so you need make sure that your report is presented in a positive way – even though there may be things that you are not too happy with. It can be a temptation to concentrate simply on negative aspects or “what needs to be improved”. Approaches like this risk offending people and can harm the chances of enlisting people’s efforts to bring about improvements.